Here to Make Things Easy
I want you to feel completely happy with your Wains Wear purchase. If something isn’t quite right, I’m always here to help and make the process as simple as possible.
Returns for Standard Items
If you’ve ordered a standard, non‑bespoke item, you’re welcome to return it within 14 days of receiving your order.
All I ask is that the item is:
- unworn
- unwashed
- in its original condition
Once your return arrives safely back with me, I’ll process your refund promptly.
Bespoke & Made‑to‑Order Pieces
Bespoke pieces are created especially for you, with your little one in mind. Because of this, they can’t be returned unless they arrive damaged or faulty.
If anything is ever wrong, please reach out — I will always do my very best to make things right.
How to Start a Return
Just send me a quick email with your order number and the item you’d like to return. I’ll guide you through the next steps with care.
Return Postage
Return postage is the customer’s responsibility unless the item is faulty.
If You Need Anything
I’m always here to help. Whether you have a question, a concern, or simply want to check something before ordering, please feel free to get in touch.
Our Returns Policy ensures that all items can be returned, provided they are in their original condition. This means unworn, unwashed, and in their original packaging. We believe it’s important that you can shop with confidence, knowing you can return any item that doesn’t meet your expectations.
Please keep in mind that the cost of return postage will be your responsibility, unless the item arrived damaged or faulty. To make the returns process as easy as possible, we encourage you to contact us via email for personalised return instructions. We're here to help!